Here is the background for the creation of this video:
My love of animals is something that eventually comes across to
many people and I tend to gravitate to people that are in the profession of
helping animals. A very good friend of
mine is a veterinarian and is looking to start her own practice after years of
working with another woman in her practice.
My friend, Colleen, is in the beginning planning stages, but wants to
have everything in place as she looks to hire staff and get everything set
up. I will be assisting her with the
business plan and the training for the office staff and vet technician
processes. This will be good practice to
develop a training that could be used for her staff that will be handling the
office procedures. This is only one of a series of trainings that will be
necessary for this new office staff. There will also need to be some training
for the veterinarian tech staff as well, but that will not be covered in this proposal.
Since the staff is going to be new to the office all at the same
time, there will not be anyone with any direct experience with how things ought
to be for this office but should have prior knowledge and experience of office
management. It will still be new
territory for everyone. Colleen and I
will have everything set up and I will handle the installation of computer
systems through a vendor. Training on
this will be a combination of face to face training with the staff at the front
desk and the computer and an online video training to walk through the steps of
the data entry. A database will be set
up for the online training modules with the all of the tasks of the office for
reference. There will be physical and
online reference materials available after the training is complete for
everyone and all of this material will be ready when the office staff is
hired.
An assessment of the new hire’s skill levels will need to be
completed during the first day on the job (Morrison, Ross, Kalman,
Kemp,2013). It will be important to know
if some of the trainings may be too basic in the data entry system. If so, then just the face to face walk
through should be sufficient. The front
office and reception procedures will be designed to go over in detail how to
enter the data into the system which also drives the billing as well. I will focus on just this one area because I
will be able to limit the scope to the front office procedures.
On the job training following up after the face to face and online
trainings have been completed will take place for the first month the office is
open. I can stay and be on hand during
this time on a part time basis to reinforce the procedures and to evaluate how
the process is going. At this time, if any changes need to be made, we can work
on the best practices and update the procedures.
References:
Morrison, G. R., Ross, S. M., Kalman, H. K., & Kemp, J. E. (2013). Designing effective instruction (7th ed.). Hoboken, NJ: John Wiley & Sons, Inc
Morrison, G. R., Ross, S. M., Kalman, H. K., & Kemp, J. E. (2013). Designing effective instruction (7th ed.). Hoboken, NJ: John Wiley & Sons, Inc
